Terms and Conditions

1. Introduction and Acceptance

1.1 Agreement Overview

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and Individual Entrepreneur ALEXEY IVANOV, registration number 306421592, operating Drv.bg ("Platform", "Service", "we"), an educational platform for preparing for the theory exam for a Bulgarian driving licence.

1.2 Acceptance of Terms

By accessing, registering for, or using Drv.bg, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1.3 Eligibility

You must be at least 16 years of age to use this Service.

2. Service Description

2.1 Platform Purpose

Drv.bg is an online educational platform designed to help users prepare for the Bulgarian driving licence theory exam in categories B, A and AM through practice tests, exam simulations, practice by topic, a review of mistakes and progress tracking. The practice questions are in Bulgarian, as published by the Executive Agency "Road Transport Administration"; the app's interface is available in Bulgarian, English and Russian.

2.2 Educational Nature

2.3 No Success Guarantee

We do not guarantee that using our Platform will result in passing the official driving licence examination.

2.4 Service Models

• Free Trial: For one day after you sign up, practice has no daily question limit and the review of your mistakes is open
• Free Access: After the trial, limited to 15 practice questions per day
• Pro Access: One-time payment for access to all features, with no daily question limit; it is not a subscription and does not renew

The trial length and the daily limit above are today's values and may change; a change never reduces Pro access you have already bought.

3. User Accounts

3.1 Registration

To access the Platform's features, you must create an account by providing accurate, current, and complete information.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

3.3 Inactive Free Accounts

If you have a free account and do not sign in or use the Platform for 12 months, we will warn you by email at the address on your account, and may delete the account 30 days after that warning unless you sign in or use the Platform in that time. Deletion is permanent, and your progress and test history cannot be restored. Accounts that have ever paid for access are not deleted for inactivity. Our Privacy Policy explains what is deleted and what is kept.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Platform solely for personal, non-commercial educational purposes.

4.2 Prohibited Activities

You agree NOT to:

• Share your account credentials with others
• Create multiple accounts to circumvent daily limits
• Copy, reproduce, or distribute Platform content
• Use automated systems or scripts to access the Service, except through interfaces we publish for that purpose
• Attempt to reverse engineer or hack the Platform

5. Payment Terms

5.1 Price and Payment

Pro access costs EUR 4.99, paid once. The price is shown on the Platform before you buy, and the total you pay is shown at checkout before you confirm the payment. Payments are handled by Dodo Payments, which acts as the merchant of record: it resells access to the Platform to you, processes the payment and handles the applicable taxes. Dodo's terms shown at checkout also apply to your purchase. We never receive your card details.

5.2 Refund Policy

You may request a refund within 7 days of purchase, without giving a reason, by contacting support@drv.bg. This refund policy is a voluntary commitment on top of your statutory rights (sections 5.3 and 5.4) and does not limit them.

5.3 Right of Withdrawal

Pro access is digital content that is not supplied on a tangible medium. As a consumer, you may withdraw from such a distance contract within 14 days of concluding it, without giving a reason, unless its performance has already begun with your consent. Just above the payment button there is a box, never ticked in advance, with which you expressly ask for access to start immediately after payment, before the 14-day withdrawal period is over, and confirm that you know you thereby lose your right of withdrawal; the payment cannot start without it. Access starts as soon as the payment succeeds, and from that moment you no longer have a right of withdrawal for that purchase. Right after the payment we email you a confirmation of your order that also confirms this consent and acknowledgement, with the time you gave them. The 7-day refund (section 5.2) and your other statutory rights (section 5.4) are not affected.

5.4 Your Statutory Rights

If you are a consumer, these Terms do not limit the rights that mandatory consumer law gives you. Under Bulgarian law these include the legal guarantee of conformity for digital content and digital services, which applies whether or not you still have a right of withdrawal. If something you paid for does not work as described, write to support@drv.bg.

5.5 Lifetime Access

"Lifetime access" means access to the Platform for as long as the Service remains operational. We do not guarantee perpetual operation of the Service.

6. Intellectual Property

All content on Drv.bg, including text, graphics, logos, and software, is the property of Individual Entrepreneur ALEXEY IVANOV or its licensors and is protected by Georgian and international copyright laws. The exam questions come from the array of exam questions published by the Executive Agency "Road Transport Administration" at public-eis.rta.government.bg (release of 1 October 2026).

7. Privacy and Data Protection

We collect and process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Bulgarian Personal Data Protection Act and Georgian data protection laws. Our detailed Privacy Policy is available at https://drv.bg/privacy_policy/en.

7.1 Data Storage

User data is stored on servers located in Frankfurt, Germany, hosted by Fly.io.

8. Limitation of Liability

9. Governing Law and Disputes

9.1 Governing Law

These Terms are governed by the laws of Georgia. If you are a consumer living in Bulgaria or another country of the European Union, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you live.

9.2 Courts

Disputes may be brought before the courts of Tbilisi, Georgia. If you are a consumer, you may also bring proceedings before the courts of the country where you live.

9.3 Complaints

If you have a complaint, please write to us first at support@drv.bg; most problems can be solved quickly by email. You can also contact the Bulgarian Commission for Consumer Protection (CCP, in Bulgarian КЗП): 1 Vrabcha Str., floors 3 to 5, Sofia 1000; telephone 02 9330565; hotline 0700 111 22; website kzp.bg, where complaints can be filed through the electronic form, or in person at its office.

10. Contact